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Effective date: 03 May 2018

AbbVie Limited (”AbbVie”) is an Irish biopharma company which develops and markets pharmaceutical products and delivers patient oriented solutions.  AbbVie is part of a global group, focused on developing leading treatments and innovations worldwide.  At AbbVie, we take great care in processing personal data in compliance with applicable laws. We only collect and use the information necessary to achieve the purposes described below.  The data controller is AbbVie (company registration number 510846) having its registered office at 70 Sir John Rogerson’s Quay, Dublin 2, and its principal place of business is at, 14 Riverwalk, Citywest Business Campus, Dublin 24, D24 XN32, Ireland.


This Privacy Notice applies to the use of your personal data by AbbVie and its service providers (hereafter “we” or “us”) in the context of the AbbVie Care Programme (the “Programme”). We will process your personal data in accordance with EU data protection laws. The terms used in this Privacy Notice have the same meaning as defined in EU data protection laws.

Types of personal data that may be processed and the purposes for processing your data

We may process the following types of personal data about you, which we may receive from you directly or from your healthcare professional:

  • identification data, such as name, address, phone number, and other contact details; and
  • sensitive data regarding the use of our service and health-related data.

We may process your personal data for the following purposes:

  • Programme administration, delivery of products, services and associated care services;
  • contacting your healthcare professional and providing them with information about your medicine and participation in the Programme;
  • reminding you that your medicine is due and to take your medicine as prescribed;
  • tailoring the services to you and providing you with information relating to your Programme or changes to the service provision;
  • collecting your feedback and survey follow up; and/or
  • for safety monitoring, reporting and auditing and responding to enquiries or issues in relation to the medicine.

AbbVie may also use de-identified data gathered through the Programme to:

  • help us develop and evaluate our products, services, materials and treatment; and
  • for research, including future scientific research and publications to help future patients just like you.

In addition to your consent, AbbVie may use your data for scientific research, archiving or statistical purposes or to comply with a legal or regulatory obligation.

Disclosures to third parties

AbbVie requires its service providers to process your personal data in accordance with this data protection notice and for no other purpose.  AbbVie will not provide your personal data to any other third party without your permission unless required by law.

AbbVie may provide metrics and analytical information to its parent company AbbVie Inc. regarding how the Programme is working. This information will be provided on an aggregated basis and does not identify you individually.

Finally, AbbVie may also use anonymised data gathered through the Programme in research and publications to help future patients just like you, including engagement with the HSE.

Protection and deletion of personal data

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. Your personal data will be kept for the duration of your participation in the Programme and will thereafter be deleted, unless otherwise required by law.

Updates to this Privacy Notice

We will only use personal data in the manner described in the Privacy Notice, in effect when the information was collected from you or as authorised by you. We reserve the right to change the terms of this Privacy Notice at any time, subject to any applicable consent and notice requirements. Any changes to this Privacy Notice will be reflected on a new effective date. AbbVie encourages you to review this Privacy Notice regularly for any changes.

How to contact us

You may use the relevant contact details below to request access to the personal data stored about you, correct or update any data. In accordance with the conditions and requirements of applicable law, you may also request that we erase or, restrict processing of such data or transmit such data to you or another data controller.

You may also contact us at any time to withdraw consent for the use of your personal data for the purposes described above or opt-out or unsubscribe for any of the AbbVie Care services. Note that if you withdraw consent or request restriction or deletion of your personal data, you may no longer be able to participate in the Programme or parts of it.  

You can contact AbbVie’s EU Data Protection Officer by sending an email to or writing to Mainzer Straße 81, 65189 Wiesbaden, Germany (attention: EU DPO). Alternatively by going to and selecting “Privacy Inquiry”. You are also entitled to lodge a complaint with your local data protection authority.

For further information regarding AbbVie’s privacy practices, please refer to the AbbVie Privacy Notice at

Service Providers:

Point of Care – Telephone:  1800 200 573

TCP Homecare Limited – Telephone:01 4291 828  



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